Before you go to the trouble of calling or emailing us, if you have a general query please try searching our FAQs to find the answer.
Can I wash my covers?
Covers should never be machine washed or dry cleaned by a laundrette as this can damage the fire retardant treatment, fade colours and affect the finish of the fabric. Where zips are fitted this is often to assist ease of manufacture and does not necessarily mean that the cover is removable for cleaning.
G Plan recommends that you use a specialist upholstery cleaning company for your furniture. If you have purchased a fabric care treatment for you furniture please consult your care treatment provider for cleaning advice.
How do I keep my leather clean?
You can dust leather furniture with a soft brush weekly. All leathers can also be wiped weekly with a damp cloth and cleaned quarterly by wiping over with a lukewarm mild solution of pure soaping agent.
What is dressing and why do I have to do it?
Dressing is the maintenance required to keep your furniture in top shape. All loose cushions should be plumped regularly, with a minimum of six plumps ( 3 back & front ) to minimise creasing & flattening.
Reversible cushions should be turned at regular intervals and their positions swapped around to enhance their appearance and comfort and to minimise wear & tear.
Fixed seat and arm cushions require plumping and re-dressing after every use to keep them in excellent condition. Ensure that the cushions and fabric are straightened and ‘smoothed’ out to their original position.
What is covered by my warranty?
Frames and seat spring 10 year guarantee. This covers the timber frame and seat springs on models sold from 2008 onwards. Springs within recliner mechanisms are not covered.
2 year manufacturing guarantee on workmanship and materials.
Our Elevate chairs are covered by our 10 year frame & seat spring guarantee and also feature a 7 year mechanism, handset & motor guarantee.
What are the different types of leather and fabric grades?
Regent, K Grade Hide. The finish can be easily cleaned and features a subtle shade effect to add interest across upholstered furniture
Capri P Grade Hide. A semi-transparent pigment base coat provides good light fast-ness, durability and stain resistance. Most of the natural markings and leather variations are visible in the finished product.
Dreams, Rococo & Husk are P Grade Hides. A lightly pigmented finish provides good light-fastness, durability and stain resistance. Most of the natural markings and leather variations are visible in the finished product.
Dallas, N Grade Hide. This finish provides good light- fastness, durability and stain resistance. The leather is easily cleaned and features a random shade pattern to add interest across upholstered furniture.
Oxford, H Grade Hide. The finish can be easily cleaned and features a subtle shade effect to add interest across upholstered furniture.
Can I buy parts directly?
Parts can only be purchased from any of our retailers. These can be found on our website.
I was not informed of Chenille shading in the store why does the fabric do this?
Chenille fabrics are woven using a Chenille Yarn. Chenille yarns consist of several strands of thread twisted together with short fibres running crossways trapped between them. It’s these short fibres that create the pile effect. Chenille yarns are often used to create an uneven, random effect with a soft surface texture. The fabric is then tumbled to further add to the soft texture. Shading may occur across the piece due to the pile running in different directions. For example one arm may appear darker than the other. Chenille fabrics have more yarn joins which appear on the surface and are a natural characteristic rather than a fault. The thickness of Chenille yarn tends to vary slightly giving a random unevenness to the surface. This may appear as slightly raised lines across the fabric and should not be confused with rogue yarns which sometimes occur as faults in other fabrics. Chenille’s can be subject to ‘pile movement’, particularly in areas of frequent use. This can create a shading look which is a natural characteristic and not a fault of the fabric. It is a feature that builds the character of the furniture as it is used. As Chenille & Velvet fabrics may change appearance after use it is possible to restore the pile to its original position by brushing the fabric regularly with a soft brush.
Where can I buy extra fabric?
Additional fabric can be purchased from any of our retailers. These can be found on our website.
My seat cushions feel a lot firmer than the model I saw at my retailer – why is this?
The store models have been used regularly by consumers trying out the models. This usage has already softened the interiors and in time yours will also do the same.
Where can I locate my fire label on my suite?
On Furniture where there are loose cushions the fire label can be found under the seat cushions on the seat platform. Fixed seat models the labels can be found inside the back interior cushion cover.
I have had my current suite a long time and I would like to get it recovered – how do I go about this?
Regretfully this is not a service that G Plan offers. You may be able to enquire locally of an independent upholsterer who could do this for you on a private basis.
Why does your website not feature prices?
The G Plan range is made to order in your choice of cover and finish. The Recommended Retail Price represents a fair market price for the quality of workmanship and materials used. The RRP for our products varies for each design and with the price band of the fabric or leather grades chosen. Our retailers are free to set their own selling price, so we recommend that you check with your local stockist, as there may well be offers available.