We’re so confident in the quality of our work that every sofa and armchair comes with a 25 Year Frame and Frame Construction Guarantee. This covers the timber frame and frame construction on models despatched from 1st November 2019 onwards. Models despatched between 2008 and 01.11.19 will still have a 10 year frame guarantee. All models will be covered by a 10 Year Spring Guarantee. Springs within recliner mechanisms are not covered. Our skilled craftsmen have created furniture of outstanding quality, and we hope you enjoy its comfort and style for many years to come. Elevate Rise & Recline chairs also include a 5 Year Guarantee on the Handset, Mechanism & Motor. We offer a 10 Year Steel Frame & Moulded Foam Guarantee on all our Ergo and ergoform chairs, which have been crafted in Europe to exacting G Plan standards, by our specialist manufacturing partner. We offer a 2 Year Manufacturing Guarantee on materials, mechanisms, electrics and workmanship. All G Plan guarantees cover claims by the first owner of products with normal use, purchased from our approved stockists only. They do not cover wilful damage caused by abnormal use or storage conditions, accidents, negligence by you or a third party or any commercial or institutional use. Failure to follow the written instructions in the Care Guide or provided with the product will invalidate the claim. Any alterations or repairs carried out without our written permission will also invalidate the claim. We do not recommend or endorse any form of stain protection on our fabrics. Our guarantees do not affect your Statutory Rights. G Plan Upholstery Limited is registered by BM TRADA under the management systems of OHSAS 18001:2007; Occupational Health and Safety and ISO 9001:2015; the International Standard for Quality. Your furniture was designed and manufactured under the control of an Integrated Management System which has been independently assessed by BM TRADA for conformity to these standards. The Owner’s Guide supplied with your furniture contains details about how to care for your upholstery. Read more here.