Delivery HOW MUCH IS DELIVERY? To mainland UK addresses (excluding Northern Ireland): Delivery charges for furniture is £40 for one item and £60 for more than 1 item. Please note: An additional £50 charge will be applied for deliveries to Scottish Highlands. We are unable to deliver to Northern Ireland, the Scottish islands, Isle of Man, Isle of Wight, Scilly Isles, Jersey and Guernsey. Our delivery partner will provide an estimated delivery time slot 36 hours before delivery of furniture items. If you subsequently cancel the delivery or if you are not available to accept the delivery when our delivery partner arrives at your address within the agreed time slot, we reserve the right to charge you an additional re-delivery fee of £100, in addition to any delivery charge already paid. WHICH COMPANY WILL DELIVER MY PRODUCTS? For all furniture products, we use Wincanton, a nationally respected delivery service, as our provider. Not only will they deliver your furniture to the room of your choice, they’ll make sure it’s securely put together, and remove all packaging – leaving your house nice and tidy. DO YOU DELIVER ON SATURDAYS? Yes, we deliver all furniture on Saturdays too. HOW LONG WILL DELIVERY TAKE? Due to the impact of Covid-19 on our suppliers and production, our delivery times are currently a little longer than usual. An estimated delivery time will be advised at point of order. In response to the current Covid 19 Government guidance on isolation, we have issued the following statement to our customers: Important Customer Update – Delivery Lead Times G Plan delivery lead times are published weekly based on detailed information available at the time of order. From the time of placing an order, to the planned time of delivery we may experience changes to this information as a result of our employees being required to isolate, or delays in our supply chain due to raw materials shortages/isolation of their employees. Whilst these changes are out of our control and may happen at short notice, please rest assured that we do everything possible to minimise the impact on our customers. If a delay to your stated lead time become unavoidable, we will communicate this to your retailer at the earliest opportunity. We apologise for any inconvenience that this may cause to our customers and ask you to bear with us through this challenging period. WILL MY ITEMS BE SHIPPED TOGETHER? To make it more convenient, orders for multiple furniture items will be shipped together. The expected delivery time will become that of the item with the longest delivery estimate. WILL YOU PUT MY FURNITURE WHERE I WANT IT? We will put your furniture in your choice of room, providing it is accessible. We’ll unpack it and assemble it if necessary. We’ll also take away the packaging. For any other questions regarding deliveries, please contact our customer service team on 01225 700880 or by email at [email protected]. Returns Please refer to our terms and conditions for online purchases, for further information on when you are able to end your contract with us and return your products. This will depend on whether there is anything wrong with the products, how we are performing and when you decide to end the contract. If you have any questions relating to this, please call our customer service team on 01225 700880 or email them at [email protected]. HOW DO I RETURN AN ITEM? If you wish to return an item, please contact our customer service team on 01225 700880 with your order details and they will arrange collection. CAN I RETURN MY ORDER TO A STORE FOR A REFUND? If you wish to return an item, it must be collected and cannot be returned to a store. Please contact our customer service team on 01225 700880 who will arrange your return. For any other questions regarding returns, please contact our customer service team on 01225 700880 or by email at [email protected].