Data Analyst

Hours: 37.5 per week
9.00am - 5.00pm, Monday to Friday

Salary: Competitive

Location: Melksham

Job Type: Permanent

A great opportunity has arisen to join an iconic British brand and a dynamic team with big plans!
We are seeking a Data Analyst to join our G Plan Customer Service team.

We’ve been around since 1953, so we know a lot about making the perfect sofa – but we certainly don’t just sit back and rest on our laurels. We strive to improve at every opportunity, driving the business forward and evolving the brand. We are guardians of our heritage but embrace the very latest in technology and innovation from design to manufacturing.

As a key member of our Customer Service function, you will work alongside your operational and commercial colleagues in our purpose-built Wiltshire head office and manufacturing facility. The heart of the organisation, this is where we proudly hand-make every single G Plan sofa and chair. A G Plan sofa is an investment piece and our consumers know they are buying a sofa designed with the values of enduring comfort and quality at its core.

Within this varied role you will: –

  1. Maintain monthly service level agreement reports.
  2. Analyse and manipulate data to prepare monthly reports on complaints received for delivered items. Provide on time delivery reporting.
  3. Prepare and send monthly delivered on time/expected on time reports.
  4. Work closely with Post Delivery Supervisor to manipulate large data sets to compile weekly customer reports.
  5. Manage the symptoms, diagnoses, and costing reporting within case management within our MRP system.
  6. Develop and send summary performance reports for third party service providers
  7. Support the Customer Service team with data/system related queries.

Applicants will possess the following key skills: –

  • Proven track record within a similar role.
  • Comprehensive IT/administration skills.
  • High level excel user.
  • Previous experience in manipulating large data sets.
  • Accuracy/attention to detail.
  • Flexible and professional approach.

Apply now