Customer Services Advisor

Hours: 9:00-5:00 Monday - Friday

Salary: Competitive

Location: Melksham

Job Type: Permanent

We currently have a great opportunity to join our Customer Services Team. As a Customer Services Advisor you will strive to champion the G Plan brand and our core values to ensure customer service levels that exceed expectations.

Main Responsibilities

Within this busy and varied role candidate will be required to:

  • Promote and maintain a high standard of customer service to both internal and external customers.
  • Answer telephone calls and emails from retailers and customers in a professional and timely manner, adhering to service level agreements.
  • Ownership and resolution of complaints and enquiries within agreed timescales whilst delivering first class customer service.
  • When required process orders onto the system accurately and in accordance with agreed guidelines, giving consideration to credit limits, production dates, capacity issues and pricing queries.
  • Update customers on the progress of orders.
  • Ensure contacts are updated and logged onto AX. Work to achieve first time fix on initial contacts.
  • General administration tasks as required.

 

Key Requirements

  • Previous experience within a similar customer facing role.
  • Friendly, polite and professional telephone manner.
  • Good communication skills, both verbal and written.
  • Excellent administration skills and the ability to multi task.
  • The ability to work as part of a team.

 

Applications are invited in writing to Sarah Edwards, HR Manager, [email protected]

Apply now