Careers

G Plan Upholstery is one of the best loved sofa brands in the UK. With a strong design heritage and a reputation for comfort and quality, G Plan continues to design and manufacture in the UK where we have been producing iconic sofas, chairs and furniture for over 100 years.

And since 1898 we’ve had an unrivalled reputation for excellence and quality which is something that we want to maintain. As such, we are always working to meet our customers’ needs by offering comfortable and high quality sofas coupled with an unrivalled level of service.

We recruit experienced professionals from a variety of backgrounds. In all cases, we look for people with good communication skills, a friendly personality, the ability to work in a team, energy and resilience.

Our current job vacancies will be posted on this page. Alternatively you can contact us for more information about working for G Plan. Please email Stephanie, HR Administration [email protected]

Customer Care Specialist

A vacancy for a Customer Care Specialist has arisen in the Marketing Department.

Reporting to the Sales and Marketing Coordinator, the Customer Care Specialist will respond to all consumer enquiries in a helpful and professional manner.

Main Responsibilities

Answering all calls on the consumer care line.  Resolve all consumer enquiries assisting them in ultimately making a purchase. Exceeding consumer expectation in delivering great customer service.

Duties

  • To respond to every consumer contact in a friendly, helpful and professional manner, ensuring all enquiries and problems are dealt with speedily and fully, exceeding consumer expectations of G Plan. To assist consumers in making a purchase decision.
  • To create a bank of responses to commonly asked questions, to ensure consistency of consumer responses. To take responsibility for liaising with appropriate internal departments to find answers to tricky questions (e.g. marketing team, sales team, quality team etc).
  • To respond to all samples, stockist and brochure requests in an efficient and timely manner, responding within 48 hours unless exceptional circumstances. To manage samples stocks and reorder fabric samples as required. To log all requests on the system and track response times.
  • To follow up consumer sample/brochure requests by email/letter/phone within one month of request.
  • To provide back-up/lunchtime/holiday cover for the front office administrator.
  • To assist Marketing when required.

Key Requirements

  • Fantastic customer service skills
  • Administration skills
  • Ability to use your own initiative
  • Self-starter
  • Confident
  • Ability to multitask
  • Positive and proactive
  • Adaptable to changes
  • Excellent attention to detail
  • Good working knowledge of Word, Outlook and Excel

Hours

Monday to Friday 08:30-17:00 or 09:00-17:30 (1 hour lunch)

Closing date for applications is Friday 19th May 2017.

Applications are invited in writing to Steph Pratt, HR Administration Officer, [email protected].

Upholsterer Vacancy

Hours: Monday to Thursday 07:00 – 16:00, Friday 07:00 – 12:00*

*We are currently consulting over a new shift pattern proposal and this position will be included in that pattern.

Pay: PBR (Pay by Rate)

A vacancy for an Upholsterer has arisen on the day shift.

The successful candidate will assemble furniture to the correct method and standards set out by the company. Other duties will include ensuing all health and safety rules are followed and to maintain good housekeeping whilst on shift.

Applicants will need to thrive in fast paced environments. They will enjoy practical work and be prepared to do repetitive tasks. Previous experience in this industry is required.

Applications are invited in writing to Steph Pratt, HR administration Officer, [email protected].

 

Frame Assembler Vacancy

Hours: Monday to Thursday 07:00 – 16:00, Friday 07:00 – 12:00*

*We are currently consulting over a new shift pattern proposal and this position will be included in that pattern.

Pay: PBR (Pay by Rate)

 

We are recruiting for two Frame Assemblers to join our Frames department on the night shift.

 

The successful candidate will assemble sofa frames to the correct method and standards set out by the company. Other duties will include ensuing all health and safety rules are followed and to maintain good housekeeping whilst on shift.

 

Applicants will need to thrive in fast paced environments. They will enjoy practical work and be prepared to do repetitive tasks. Previous experience of using staple guns is required.

 

Applications are invited in writing to Steph Pratt, HR administration Officer, [email protected]

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